02 Dec Branch Coordinator | Food equipment

JOB SUMMARY

The Branch Coordinator ensures the day-to-day success of the Branch. The Branch Coordinator will work with the Branch Manager to support the growth and performance of the Branch, by giving the cooking studio a boutique feeling and supporting the Branch Manager and Area Manager on organizational and administrative tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creating a boutique atmosphere in the Branch

• Ensure that the branch office is always in a professional and presentable manner.
• Coordinate the branch office cleaning with a 3rd party cleaning company and facility management.
• Ensure that all required inventory is in stock at all times.
• Welcome walk-in visitors with a friendly and professional manner.
• Provide overview of the Thermomix products.

Schedule and prepare events

• Prepare materials for onboarding and branch fulfillment (welcome kits and products).
• Prepare the Branch for the weekly Monday meet-ups.
• Assist in the preparation of special events such as open houses, cooking classes, and trainings.
• Create invitations for events in both English and French / Chinese.
• Manage event registration.
• Cooperation with Area Manager and Branch Manager to coordinate events.

Assist Consultants with basic tasks

• Give on-demand support on basic tasks such as:
• How to place an order
• How to register a new Consultant
• How to access the Consultant lounge
• How to use the loyalty program
• Answer questions from Consultants and help them solve problems related to:
• Loyalty points, incentives and promotions, order changes.

Administrative Support for the Branch Managers and the Area Manager

• Provide access to the Branch office for the Salesforce via calendar coordination.
• Support up to 2 Branches with remote activities.
• Support the Area Manager in administrative and operational tasks.
• Participate in meetings, take meeting notes, send meeting summaries and follow up on action items and commitments to ensure timely completion.

Represent the Branch on Social Media

• Capture events taking place at the Branch and share it on social media platforms as appropriate.

QUALIFICATIONS AND COMPETENCIES:

• Excellent communication, time management and organizational skills
• English (French and Chinese would be a plus)
• Event planning experience
• Analytical abilities (KPI/Budgets)
• Self-motivated, reliable, relatable and inspirational
• Ability to communicate effectively with various stakeholders
• Experience in customer service
• Facilitation, training & communication skills
• Proficient in time management, proactive, determined and persistent
• Highly adaptable, flexible, and driven approach with strong results orientation.

Position Type: Montreal Branch Location

Supervisory responsibilities: None

Travel requirement: Less than 15%

Lifting: Medium work; exerting up to 50 pounds occasionally, up to 20 pounds frequently, up to 20 pounds constantly

Physical: Stand or Sit; Walk; Stoop, Kneel, Crouch, or Crawl; Talk/Hear; See; Repetitive motion (typing)