19 Jun Senior Manager Collection and Logistics Operations / Burlington, ON

Ontario | Hybrid Work Model | Regular Travel Across Canada and the United States

Our client is a rapidly growing Canadian company operating in the environmental services and circular economy sector. To support the continued expansion of its national collection network, we are currently seeking a Senior Manager, Collection and Logistics Operations.

Reporting to senior leadership, the successful candidate will be responsible for the operational performance of the company’s collection network across Canada and the United States. This individual will ensure volume targets are achieved, operational standards are maintained, regional managers are effectively supported, and logistics activities are continuously optimized.

This opportunity is ideal for a hands-on leader who excels in managing multi-site operations, analyzing performance metrics, and driving operational excellence.

THE ROLE

You will be responsible for the overall performance of the collection network and will serve as a key link between field operations and senior leadership. You will ensure consistent application of operational standards, continuous process improvement, and sustainable network growth.

KEY RESPONSIBILITIES

Operations Leadership and Management

• Oversee the day-to-day operational performance of all collection centers.
• Lead, coach, and develop a team of managers responsible for various collection sites.
• Establish, monitor, and analyze key performance indicators related to volume, productivity, health and safety, and operational compliance.
• Conduct regular performance reviews with site leaders and implement corrective action plans when required.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure operational continuity during absences or critical situations.

Performance and Volume Management

• Analyze collection volumes across the network and identify trends, risks, and opportunities.
• Collaborate closely with commercial teams to achieve growth objectives.
• Develop action plans when specific territories or sites are not meeting targets.
• Identify operational constraints that may impact growth and recommend practical solutions.
• Prepare and present performance reports that support informed decision-making.

Logistics and Operational Optimization

• Oversee collection route efficiency and logistics operations.
• Participate in the continuous improvement of planning tools, systems, and processes.
• Optimize the use of resources, equipment, and external partners.
• Support teams in implementing operational best practices.
• Ensure efficient material flow throughout the network.

Subcontractor Network Management

• Oversee subcontractor networks across multiple regions.
• Evaluate partner performance and recommend corrective actions when necessary.
• Participate in capacity expansion strategies and the evaluation of new partners.
• Anticipate risks that could impact supply flow or collection volumes.
• Maintain strong, collaborative relationships with external partners.

Governance, Compliance, and Continuous Improvement

• Ensure compliance with operational, environmental, and health and safety standards.
• Conduct or oversee regular operational audits.
• Identify performance gaps and implement corrective measures.
• Participate actively in standardization and operational improvement initiatives across the network.
• Contribute to the evolution of company processes and best practices.

Growth and New Site Integration

• Participate in the operational onboarding of new collection centers.
• Support acquisition and network expansion initiatives.
• Develop and maintain effective onboarding processes to ensure the successful integration of new sites.
• Assist teams with the implementation of company systems, tools, and operating procedures.

QUALIFICATIONS

Education and Experience

• Minimum of 7 years of experience in operations management, logistics, or supply chain management.
• Proven experience managing multi-site operations.
• Experience overseeing subcontractor networks or third-party service providers.
• Strong background in performance management and operational metrics.
• Experience within logistics, transportation, collection services, or field operations environments.
• Experience in environmental services, recycling, or the circular economy sector is considered a strong asset.
• Experience managing cross-border operations between Canada and the United States is an asset.

Skills

• Strong analytical and results-oriented mindset.
• Proven leadership and team development capabilities.
• Excellent communication and influencing skills.
• Ability to manage multiple priorities in a fast-paced growth environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with operational management systems and technology platforms.

Personal Attributes

• Strong sense of ownership and accountability.
• Proactive and solution-oriented approach.
• Ability to anticipate challenges before they become critical.
• Excellent judgment and composure under pressure.
• Ability to build trust and credibility with diverse teams.
• Collaborative mindset and commitment to continuous improvement.

WHAT’S OFFERED

• Permanent full-time position.
• Hybrid work environment.
• Based in Ontario.
• Regular travel throughout Canada and occasional travel to the United States (approximately 25%).
• Base salary and Annual bonus opportunity of up to 20% of base salary.
• Opportunity to play a key role in the growth of an innovative and rapidly expanding organization.
• Entrepreneurial environment that values autonomy, initiative, and professional development.

This is an exciting opportunity for an experienced operations professional who is passionate about logistics, network performance, and building scalable operations within a high-growth organization.