28 May Regional Director – Electronic Security and Fire Protection Solutions / Mtl East

For our client, a well-established company specializing in the installation, integration, and maintenance of electronic security and fire protection solutions, we are currently seeking a Regional Director to oversee the East Montreal branch, which serves the entire Western Quebec territory.

Reporting to senior management, the successful candidate will be responsible for the region’s overall performance across sales, operations, project management, customer service, and human resources. This individual will play a key role in the organization’s growth, business development, achievement of profitability objectives, and the mobilization and development of their team.

MAIN RESPONSIBILITIES

Leadership and Operations Management

• Ensure the overall direction and performance of regional operations.
• Supervise sales teams, operations, project management, and customer service.
• Ensure the achievement of the region’s operational, financial, and strategic objectives.
• Optimize processes to improve operational efficiency and service quality.
• Ensure proactive management of human, material, and financial resources.

Business Development

• Participate actively in the growth and expansion of the territory.
• Develop and maintain long-term business relationships with clients, partners, and stakeholders.
• Identify new market opportunities and contribute to developing growth strategies.
• Support sales teams in preparing submissions and commercial proposals.
• Participate in strategic meetings with clients and partners.

Customer Satisfaction and Service Management

• Ensure high service quality across projects and mandates.
• Ensure compliance with schedules, budgets, and quality standards.
• Intervene at the customer level in situations requiring special attention.
• Maintain a strong presence in resolving complex issues or strategic matters.

Financial Management

• Participate in preparing the annual budget for the region.
• Monitor performance indicators and analyze financial results.
• Control costs and implement actions that improve profitability.
• Contribute to strategic planning and the achievement of growth objectives.

Human Resources Management

• Mobilize, coach, and develop team members.
• Participate in recruitment, onboarding, and talent development.
• Foster a positive work environment focused on collaboration, accountability, and performance.
• Support managers in the day-to-day management of their teams.

DESIRE PROFILE

• Relevant education in administration, management, engineering, or another related discipline.
• Minimum of 8 to 10 years of experience in a management role involving operations, sales, and team leadership.
• Experience in the fields of electronic security, fire protection, electrotechnology, specialized construction, or a technical services environment is considered a strong asset.
• Strong leadership skills with a proven ability to motivate and mobilize teams.
• Solid expertise in financial and operational management.
• Strong customer orientation and results-driven mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and negotiation skills.