28 Aug Operations Specialist

The Operations Specialist plays a key role in supporting logistics, repair services, and facility management functions across Canada.

The role ensures:

• accurate operational data management in SAP and Shopify,
• coordination of national and cross-border logistics,
• monitoring product returns with third-party logistics (3PL) partners.

This position also supports repair workflows, spare parts inventory management, and facility maintenance. It involves close collaboration with internal teams, suppliers, and service providers to ensure seamless operations and improve overall efficiency.

Key Responsibilities

1. SAP Data Management & Order Processing

• Ensure accuracy of order and product data within SAP.
• Resolve discrepancies between SAP and Shopify (e.g., address formatting).
• Collaborate with IT and Operations teams to troubleshoot system-related issues.

2. Logistics & Customs Operations

• Act as the main point of contact for customs brokers.
• Manage HS code classification, documentation, and clearance support.
• Maintain the CBSA CARM portal and ensure timely duty submissions and payments.
• Support compliance processes aligned with Canadian customs regulations.

3. Product Returns & 3PL Coordination

• Coordinate product returns with logistics partners and warehouses.
• Track and resolve return-related issues via JIRA.
• Analyze return trends to support continuous improvement in quality and service.

4. Repair & Inventory Support

• Maintain accurate repair and service records in SAP and JIRA.
• Manage spare parts inventory, including movements, reconciliations, and physical counts.
• Generate and distribute monthly reports on repair volumes, stock utilization, and part availability.

5. Facility Coordination

• Monitor maintenance requests via JIRA and coordinate vendor interventions.
• Oversee office equipment management (installation, asset tracking).
• Coordinate minor repairs, equipment upkeep, and office supply replenishment.

6. Internal Communication & Project Support

• Contribute to internal communications through Microsoft Teams.
• Provide administrative and logistical support for cross-functional projects.
• Assist with documentation, vendor communications, planning, and project tracking.

Qualifications & Skills

• Experience: 3–5 years in operations, logistics, or supply chain roles, ideally within a multichannel or international environment.
• Proficiency in SAP, Shopify, and Microsoft Office Suite.
• Experience with ticketing tools (JIRA or similar).
• Familiarity with Canadian customs clearance procedures.
• Strong organizational, communication, and time-management skills.
• Ability to work independently and prioritize effectively.
• French proficiency is an asset.
• Tech-savvy and comfortable learning new systems.

Additional Information

• Workplace Type: Head office
• Travel Requirement: Less than 10%
• Direct Reports: None

Physical Demands:

• Occasionally lift up to 50 lbs
• Standing, walking, sitting, squatting
• Typing, hearing, vision, and repetitive movements required