19 Jun Logistics and Field Operations Coordinator

Mirabel, Quebec | Hybrid Work Model | Regular Travel Throughout Quebec

Our client is a fast-growing Canadian company that plays an active role in the circular economy and waste reduction through an extensive collection and recovery network operating across Canada.

To support the continued growth of its operations in Quebec, the company is seeking a Logistics and Field Operations Coordinator who will play a key role in coordinating field activities, optimizing collection routes, supporting operational partners, and maintaining a high level of customer service.

This position offers an excellent balance between logistics, relationship management, customer service, and field-based activities. You will have the opportunity to work independently, visit collection sites across Quebec, and contribute directly to the growth of an organization making a positive environmental impact.

YOUR ROLE

Reporting to the Head of Collection Operations, you will be responsible for coordinating the day-to-day activities of the collection network throughout Quebec and serving as the link between subcontractors, drivers, customers, and internal teams.

You will contribute directly to operational efficiency, customer satisfaction, and network growth.

Partner Network Management

• Manage day-to-day relationships with collection partners and subcontractors;
• Monitor performance against established service metrics and KPIs;
• Ensure compliance with operational, environmental, health and safety standards;
• Participate in the onboarding and training of new partners;
• Contribute to the evaluation and continuous improvement of the collection network;
• Identify operational issues quickly and recommend appropriate solutions.

Logistics Planning and Route Optimization

• Plan and optimize collection routes to maximize operational efficiency;
• Analyze route performance and recommend improvements;
• Ensure effective use of route planning and logistics systems;
• Participate in the continuous improvement of logistics processes;
• Support and train field partners on operational systems and tools.

Operations Coordination and Customer Service

• Monitor collection service requests and field interventions;
• Coordinate communications between field teams and internal departments;
• Provide customers with timely service updates and follow-up;
• Identify recurring issues and contribute to their resolution;
• Collaborate with the business development team on situations that may impact customer satisfaction or retention.

Performance Monitoring and Volume Analysis

• Track collection volumes on a regular basis;
• Analyze trends and identify anomalies or performance gaps;
• Contribute to operational reporting and performance metrics;
• Provide recommendations based on field observations and operational data.

Client Relationship Management and Business Development Support

• Conduct regular visits to collection sites throughout Quebec;
• Maintain strong relationships with partners and customers;
• Identify opportunities to improve service quality;
• Support the development of new collection sites alongside the commercial team;
• Represent the company professionally during all client-facing interactions.

PROFILE WE ARE SEEKING

Experience and Qualifications

• 3 to 5 years of experience in logistics, transportation, operations coordination, supply chain, or a related field;
• Experience managing subcontractors, external partners, or field-based teams;
• Experience in a customer-focused environment;
• Familiarity with route optimization or logistics planning software is considered an asset.

Skills

• Excellent organizational skills and ability to manage multiple priorities simultaneously;
• Strong communication and interpersonal skills;
• Ability to analyze operational data and make sound decisions;
• Proactive, solution-oriented mindset;
• Strong computer skills and ability to learn new systems quickly.

Personal Attributes

• Strong sense of ownership and accountability;
• Positive attitude and results-oriented approach;
• Professionalism and composure in a fast-paced environment;
• Ability to build trust and credibility quickly;
• Genuine interest in field operations and growing organizations.

REQUIREMENTS

• Fully bilingual in French and English, both written and spoken;
• Valid driver’s license;
• Availability to travel regularly throughout Quebec.

COMPENSATION AND BENEFITS

• Competitive base salary;
• Commission program tied to the development of new collection sites;
• Company-provided pickup truck;
• Fuel, maintenance, and all vehicle-related expenses fully covered by the employer;
• High level of autonomy and flexibility;
• Dynamic environment that encourages initiative and innovation.

WHAT WE OFFER

• A key role within a rapidly growing organization;
• Significant autonomy and influence on operations;
• Entrepreneurial environment where decisions are made quickly;
• Opportunity to contribute to initiatives that have a meaningful environmental impact;
• Collaborative, energetic, and passionate team.

If you enjoy solving problems, coordinating operations, building strong relationships, and making a tangible impact in the field, this opportunity may be exactly what you’re looking for.