06 Jan Director of Programs and Business Development Support

The Director of Programs and Business Development Support (PBDS) oversees a multifunctional team dedicated to supporting the Fleet and OEM business development efforts. This role involves securing profitable single sales opportunities and coordinating multi-departmental efforts, as well as engaging third-party suppliers to deliver high-quality solutions tailored to Fleet and OEM clients. As a senior leader, the Director is expected to be a role model for the team, embodying the company’s mission, vision, and values.

Key Responsibilities

1. Team Management and Project Oversight
   • Lead the PBDS team in driving new business, ensuring high-quality project execution for Fleet, Original Equipment Manufacturers (OEM) clients, and distribution clients.
   • Utilize various tools (e.g., Fleet and OEM sales processes, quoting tool, drawing log, pulsing tool, Salesforce) to monitor team performance, track constraints, and support seamless project execution.
2. Fleet Upfitting and OEM Solutions
   • Develop competitive, profitable solutions for large Fleet clients and Fleet Management Companies (FMCs), focusing on scalable upfitting services.
   • Create value-driven solutions for OEM clients, facilitating product integration into OEM programs and offering direct fleet solutions.
   • Monitor KPIs to align with annual growth targets for the company.
3. Network Expansion and Management
   • Establish and manage senior relationships with key ecosystem partners to strengthen the company’s market presence.
   • Cultivate a network of North American upfitters and third-party suppliers, ensuring they meet performance standards that consistently exceed client expectations.
   • Conduct evaluations and manage KPIs of partners and suppliers to ensure consistent world-class service for Fleet and OEM clients.
4. Team Development
   • Build and lead a team capable of articulating and delivering PBDS offerings with a focus on financial acumen, project management, logistics, negotiations, time management, cost control, and communication.
   • Provide mentorship and development opportunities, fostering an environment that encourages professional growth.
5. Quality and Delivery Improvement
   • Identify root causes of delivery and quality issues, implementing corrective actions to ensure continuous improvement.
   • Oversee post-mortem analyses for all projects to document lessons learned and enhance future performance.
6. Stakeholder Relationships
   • Build and maintain strong relationships with Fleets, FMCs, OEMs, upfitters, and logistics leaders, facilitating quick and effective issue resolution.
   • Promote open communication and collaboration within the company and with external stakeholders, ensuring accountability and transparency.
7. Project Management
   • Lead project management efforts for Single Sales Opportunities (SSOs), overseeing projects from OEM Letter of Intent (LOI) through mass production.
   • Support pricing initiatives, coordinating with multiple departments for unified execution.
   • Break down project scopes into actionable deliverables for Fleet and OEM SSOs.
8. Process Standardization
   • Manage the quoting process for SSOs, ensuring profitability and competitiveness across Fleet, OEM, and Distribution segments.
   • Drive adherence to the Fleet Sales process, ensuring all departments are accountable and processes are aligned with sales initiatives.
   • Address escalations when processes are not followed, ensuring swift resolution.

Additional Expectations

This role requires a seasoned leader in project management, people management, and communication. The Director will ensure that the company’s fleet clients receive exceptional service across all projects, with success defined by:

• Consistent communication across internal and external stakeholders.
• Agility in responding to external changes with adjustments to plans.
• Motivation by challenging targets and an analytical approach to problem-solving.
• Adherence to established procedures while seeking opportunities for improvement.
• Strong attention to detail across multiple, concurrent projects throughout North America.
• Regular reporting to management on project status and performance.
• Annual site visits to upfitting partners to audit and optimize processes.

Requirements

• Education: Bachelor’s degree required; advanced degree preferred.
• Experience: Minimum of 7 years in a relevant field, with specialized expertise in project management and business development.
• Expertise: Proven expertise within Fleet, OEM, or a similar industry; adept at managing cross-functional projects with a strong record of results.
• Decision-Making Autonomy: Able to adapt established methods, navigate ambiguity, and make informed decisions independently.
• Communication: Exceptional negotiation and persuasion skills, able to influence internal and external stakeholders to reach solutions effectively.

This confidential role is ideal for a dynamic, results-driven professional eager to support the company’s mission of delivering world-class solutions to its Fleet and OEM clients. Please send your resume mariepierre@talentetassocies.com