19 Jun Collection Operations Manager – Ontario

Burlington, ON | Permanent Position | Company Vehicle Provided | Regional Travel Required

Our client is a growing Canadian company specializing in environmental services and the circular economy. Through an integrated network of collection, recovery, and recycling operations, the organization plays a key role in reducing the environmental impact of waste materials while promoting their sustainable recovery and reuse.

To support the continued growth of its Ontario operations, our client is currently seeking a Collection Operations Manager. Reporting to the Operations Director, this individual will play a key role in managing collection activities across the territory, increasing recovery volumes, developing strong industry partnerships, and maintaining high standards of service, safety, and operational performance.

This opportunity is ideal for a dynamic, self-motivated, and results-oriented professional who thrives in an entrepreneurial environment and wants to make a tangible impact on a growing organization.

THE ROLE

As the Collection Operations Manager – Ontario, you will be responsible for the overall performance of collection activities throughout your territory. You will oversee daily operations, supervise field resources, and develop the partnerships required to achieve the organization’s growth objectives.

You will also serve as a key ambassador for the company with customers, subcontractors, suppliers, and industry partners.

KEY RESPONSIBILITIES

Operations Management

• Ensure the efficient operation of collection activities throughout the assigned territory.
• Plan, coordinate, and optimize daily operations to achieve performance objectives.
• Oversee the receiving, handling, storage, and shipment of collected materials.
• Identify opportunities for continuous improvement and implement solutions that enhance operational efficiency.
• Participate in the development and monitoring of key performance indicators (KPIs).

Territory Development and Volume Growth

• Actively contribute to increasing collection and recovery volumes across Ontario.
• Develop and maintain strong business relationships with customers, partners, and industry stakeholders.
• Identify new collection opportunities and support business growth initiatives.
• Collaborate with internal teams to maximize territory performance and profitability.

Team and Subcontractor Management

• Supervise, coach, and support employees under your responsibility.
• Foster effective communication and a positive work environment.
• Coordinate subcontractor activities and ensure compliance with company standards and performance expectations.
• Participate in recruiting, onboarding, and training new employees when required.
• Promote a culture of accountability, collaboration, and respect.

Health, Safety, and Compliance

• Promote and enforce company health and safety policies and procedures.
• Conduct regular inspections and ensure a safe working environment.
• Ensure compliance with environmental, regulatory, and operational requirements.
• Participate in incident investigations and corrective action implementation when necessary.

Customer Service and Industry Representation

• Maintain a high level of customer satisfaction.
• Respond promptly to customer inquiries and operational issues.
• Represent the organization in meetings with customers, suppliers, and industry partners.
• Contribute to maintaining the company’s reputation for operational excellence and customer service.

QUALIFICATIONS

Education and Experience

• Relevant experience in operations management, logistics, transportation, environmental services, recycling, or a related field.
• Experience supervising employees and coordinating field operations.
• Experience managing subcontractors, contractors, or external service providers.
• Experience working in operational environments where health and safety are a key priority.
• Experience in the environmental, recycling, or waste recovery sectors is considered a strong asset.

Skills

• Strong leadership and team-building abilities.
• Excellent organizational skills and the ability to manage multiple priorities.
• Results-oriented with a strong customer service focus.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Bilingualism (English and French) is considered a significant asset.

Personal Attributes

• Self-motivated and resourceful.
• Professional and credible in all interactions.
• Proactive and solution-oriented.
• Strong sense of ownership and accountability.
• Ability to work effectively in a fast-paced and evolving environment.

WHAT’S OFFER

• Permanent full-time position.
• Competitive base salary and annual bonus program
• Company pickup truck provided, including fuel, maintenance, and insurance.
• Comprehensive group insurance program.
• Ongoing training and professional development opportunities.
• Dynamic work environment within a growing organization.
• Collaborative and committed team culture.

This is an excellent opportunity for a hands-on operations leader looking to leverage their leadership skills, organizational abilities, and entrepreneurial mindset in a growing industry that contributes directly to environmental sustainability.