09 Sep Account Manager | Wood industry

Our client, a manufacturing company specializing in wood processing and distribution, is looking to fill an ACCOUNT MANAGER to maintain and develop their industrial, commercial, and residential client base. This is a full-time, on-site position at their headquarters in Granby, with minimal travel required.

Under the supervision of the President, the ACCOUNT MANAGER plays a key role in managing and developing business relationships with the sawmill’s strategic clients. This position involves not only proactive sales management but also identifying and capitalizing on opportunities to increase the company’s market share and revenue. As the main point of contact for clients, the ACCOUNT MANAGER ensures their needs are optimally met while working closely with internal teams to guarantee exceptional customer satisfaction and achieve sales objectives.

MAIN RESPONSIBILITIES:

• Provide technical advice to clients on products (wood grades, finishing, specific uses) and coordinate with internal teams.
• Manage the entire order cycle for wood and processed products, ensuring customer specifications (dimensions and finishes) are verified and coordinating with production to ensure product availability.
• Identify additional sales opportunities with existing clients, such as recurring needs or future projects.
• Develop and maintain strategic relationships with key clients, including major wood processors, wood retailers, industrial manufacturers, and individual customers. Ensure a deep understanding of client needs and propose tailored solutions.
• Identify new potential clients in the wood and construction sector. Develop strategies to enter new markets and segments.
• Lead business negotiations to secure advantageous contracts for the sawmill while ensuring customer satisfaction. Ensure compliance with contractual terms and renewals.
• Work closely with the production department to align production capacities with client needs.
• Analyze sales data to monitor the performance of managed accounts, identify improvement opportunities, and adjust sales strategies. Prepare regular reports on key performance indicators.
• Monitor competitor activities and market trends to adjust business strategies and maintain a competitive advantage.

REQUIRED SKILLS AND QUALIFICATIONS:

• A minimum of 5 years of experience in a similar account management or sales role, preferably in the sawmill, wood, or construction industry.
• Good understanding of sawmill products, wood manufacturing processes, and the requirements of the construction market.
• Strong negotiation and contract management skills, with the ability to close profitable deals while maintaining trusted relationships with clients.
• Strong ability to understand and anticipate client needs and provide effective and tailored solutions.
• Excellent verbal and written communication skills to interact with a variety of clients and internal partners.
• Ability to analyze sales data and market trends to inform strategic decisions.
• Ability to work independently while actively contributing to the team and overall company strategy.
• Bilingual in French and English, both spoken and written.
• Valid driver’s license, possession of a car, and willingness to travel occasionally within the territory.

WHAT OUR CLIENT OFFERS:

• This position requires minimal travel to clients or projects (less than 5%).
• This is an on-site position at the headquarters to respond to walk-in clients and optimize collaboration with the production and logistics teams to ensure customer satisfaction.
• Attractive remuneration with an annual bonus.
• Reimbursement of expenses and mileage, as well as a cell phone and laptop.
• Pleasant and modern work environment.